What to expect from us - and what we expect from you.

These terms of service govern your use of Lighthouse QIP, a quality improvement platform for early learning services. By using Lighthouse QIP, you agree to these terms.

If you do not agree, please do not use the service. We reserve the right to update these terms from time to time. We will notify you of significant changes by email or through the app.

Lighthouse QIP provides tools for reflections, evidence summaries, quality improvement actions, policy register management, and assessment readiness reporting for early learning services. The service is provided on a subscription basis with monthly billing.

We aim to keep the service available and functioning, but we do not guarantee uninterrupted access. Occasional downtime may occur for maintenance, updates, or unforeseen technical issues.

We may add, remove, or change features over time. We will communicate significant changes in advance where possible.

You must provide accurate information when creating an account. You are responsible for keeping your login credentials secure.

You may not share your account with others. Each user should have their own login. Organisations may add or remove team members through the admin settings.

You may cancel your account at any time. We will explain the cancellation and data handling process when you request it.

Lighthouse QIP is billed monthly in advance in Australian dollars unless otherwise agreed.

You may upgrade or downgrade your plan at any time. Changes take effect on your next billing date unless we agree otherwise.

If payment fails, we will retry after 3 days. If payment continues to fail, we may suspend access until payment is resolved.

You may cancel at any time with no exit fees. No refunds for partial months unless required by law or agreed in writing.

You retain ownership of the reflections, evidence, policy records, actions, reports, and files you upload to Lighthouse QIP. We do not claim any rights over your content.

You grant us a limited licence to store, process, and display your data solely to provide the service to you and your team.

We will not use your data for advertising. We will not sell your data to third parties. We will not share your data except as necessary to operate the service.

You are responsible for ensuring you have appropriate authority or consent to record and store any information about children, families, staff, or service operations.

You may use Lighthouse QIP only for lawful purposes related to early learning quality improvement, governance, and assessment readiness.

You may not use the service to store or share illegal content, harass others, or compromise the security of the platform.

We reserve the right to suspend or terminate accounts that violate these rules.

Lighthouse QIP is provided "as is" without warranties of any kind. We do not guarantee that the service will meet your specific requirements or be error-free.

The platform supports quality improvement and assessment readiness workflows, but it does not guarantee any regulatory outcome or assessment rating.

We are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months preceding the claim, except where liability cannot be limited under applicable law.

You may terminate your subscription at any time by cancelling in your account settings or contacting us.

We may terminate or suspend your account if you breach these terms, fail to pay, or if we discontinue the service.

Upon termination, we will provide reasonable information about data export and retention where available.

We may update these terms or change the service over time. For significant changes, we will notify you in advance where possible.

Continued use of the service after changes constitutes acceptance of the updated terms.

If you have questions about these terms, please contact us:

**Email**: info@lighthouseqip.com

**Location**: Australia